Vol.2, No.1, April 2022

View Vol.2, No.1, April 2022
Published: 2022-11-08

Full Issue

Articles

  • Pengaruh Kualitas Pelayanan terhadap Loyalitas Pasien dengan Kepuasan Pasien sebagai Mediasi di WellClinic Gading Serpong [The Influence of Service Quality on Patient Loyalty Mediated by Patient Satisfaction at WellClinic Gading Serpong]

    Sunaryo Oentara, Innocentius Bernarto
    1-14

  • Online Reviews by Beauty Vloggers of Local Lipsticks Product Impact on Purchase Intention

    Elda Octaffiana, Filda Rahmiati, Genoveva Genoveva
    15-30

  • The Effect of Brand Experience on Brand Equity and Visit Intentions in Virtual Alfamind Store

    Tiffani Alexia Hotama, Yokie Radnan Kristiyono
    31-48

  • Antecedents of Patient Experiential Satisfaction and its Impact on Patient Loyalty (A Study of Obstetric Service in a Mother and Child Hospital in Indonesia)

    Agus Heriyanto, Ferdi Antonio
    49-68

  • Pengaruh Kualitas Layanan dan Pemanfaatan Teknologi Terhadap Kepuasan dan Loyalitas Pengguna Indihome di Indonesia [The Effect of Service Quality and Technology Utilization on Customer Satisfaction and Customer Loyalty of Indihome in Indonesia]

    Indra Gunawan, Moses Lorensius Parlinggoman Hutabarat
    69-86