Vol. 1 No. 1 April 2021

Articles

• Driving Brand Loyalty in Creative Culinary Industry

  Ivan Destian Butar Butar, Mohammad Harry Pratama, Christian Haposan Pangaribuan

  1-10

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• Formulation Techniques of Organizational Strategies in Jakarta (Case Study: Insurance Companies in Jakarta)

  Ian Nurpatria Suryawan, Yulisnada Yulisnada, Denyus Mardony, Jefri Lukito

  11-24

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• The Mediating Role of Innovation Performance Between Social Media Capability and Business Sustainability in E-Business

  Kevin Ganda Setya, Michael Agustinus, Michael Putra Sugiyanto, Desman Hidayat

  25-40

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• The Implementation of Care Coordination Model Toward Delivery of Quality Care in Private Hospital Outpatient Setting

  Rica Ricca, Ferdi Antonio

  41-59

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• Faktor-Faktor yang Mempengaruhi Customer Retention: Kasus dari Linkaja [Factors Affecting Customer Retention: Case of Linkaja]

  Hezekiah Andersen Yang, Dewi S. S. Wuisan

  60-70

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• Pengaruh Bauran Pemasaran Jasa Terhadap Inpatient Satisfaction Rumah Sakit XYZ, Bekasi [The Effect of Service Marketing Mix on Inpatient Satisfaction at Hospital XYZ, Bekasi]

  Rowny Bernhard Ginting

  71-80

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