INDIVIDUAL WORK PERFORMANCE OF MILLENNIAL EMPLOYEES IN TERMS OF SERVANT LEADERSHIP PERCEPTION
Abstract
This research investigates how servant leadership impacts the job performance of millennial staff members at UKRIDA Hospital directly. Additionally, it delves into the traits of servant leadership exhibited by leaders and evaluates the job performance of millennial employees at UKRIDA Hospital. A sample using purposive sampling technic from 174 millennial employees at UKRIDA Hospital was collected. Established measurement tools, including the Servant Leadership Questionnaire (SLQ) and Individual Work Performance Questionnaire (IWPQ), were employed. The characteristics of the participants were analyzed using Statistical Package for Social Science (SPSS). Hypotheses were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM). Servant leadership significantly and positively impacts the individual work performance of millennial employees in the hospital setting. Hospitals should cultivate an environment that embraces all facets of servant leadership to enhance the job performance of millennial employees.
Keywords
DOI: http://dx.doi.org/10.19166/ms.v4i1.8214
Full Text:
PDFReferences
Aiken, L. H., Sloane, D. M., Ball, J., Bruyneel, L., Rafferty, A. M., & Griffiths, P. (2021). Patient satisfaction with hospital care and nurses in England: An observational study. BMJ Open, 8(1), 1–8. https://doi.org/10.1136/bmjopen-2017-019189
Barker, L. M., & Nussbaum, M. A. (2011). The effects of fatigue on performance in simulated nursing work. Ergonomics, 54(9), 815–829. https://doi.org/10.1080/00140139.2011.597878
Beckman, T. J., Reed, D. A., Shanafelt, T. D., & West, C. P. (2012). Resident physician well-being and assessments of their knowledge and clinical performance. Journal of General Internal Medicine, 27(3), 325–330. https://doi.org/10.1007/s11606-011-1891-6
Brown, M., Shaw, D., Sharples, S., Jeune, I. L., & Blakey, J. (2015). A survey-based cross-sectional study of doctors’ expectations and experiences of non-technical skills for out of hours work. BMJ Open, 5(2), 1–6. https://doi.org/10.1136/bmjopen-2014-006102
Choudhary, A. I., Akhtar, S. A., & Zaheer, A. (2013). Impact of transformational and servant leadership on organizational performance: A comparative analysis. Journal of Business Ethics, 116(2), 433–440. https://doi.org/10.1007/s10551-012-1470-8
Estes, B. C. (2013). Abusive supervision and nursing performance. Nursing Forum, 48(1), 3–16. https://doi.org/10.1111/nuf.12004
Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant leadership: A systematic review and call for future research. The Leadership Quarterly, 30(1), 111–132. https://psycnet.apa.org/doi/10.1016/j.leaqua.2018.07.004
Gabriel, J. M. O. (2016). Supervisors’ toxicity as predictor of subordinates’ counterproductive work behavior in Nigerian Public Hospitals. Journal of Applied Business Research, 32(5), 1363–1374. https://doi.org/10.19030/jabr.v32i5.9765
Giolito, V. J., Liden, R. C., van Dierendonck, D., & Cheung, G. W. (2021). Servant leadership influencing store-level profit: The mediating effect of employee flourishing. Journal of Business Ethics, 172(3), 503–524. https://doi.org/10.1007/s10551-020-04509-1
Gordon, H. J., Demerouti, E., Le Blanc, P. M., Bakker, A. B., Bipp, T., & Verhagen, M. A. M. T. (2018). Individual job redesign: Job crafting interventions in healthcare. Journal of Vocational Behavior, 104, 98–114. https://doi.org/10.1016/j.jvb.2017.07.002
Greenslade, J. H., & Jimmieson, N. L. (2011). Organizational factors impacting on patient satisfaction: A cross sectional examination of service climate and linkages to nurses’ effort and performance. International Journal of Nursing Studies, 48(10), 1188–1198. https://doi.org/10.1016/j.ijnurstu.2011.04.004
Hair, Joseph F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hamblin, L. E., Essenmacher, L., Upfal, M. J., Russell, J., Luborsky, M., Ager, J., & Arnetz, J. E. (2015). Catalysts of worker-to-worker violence and incivility in hospitals. Journal of Clinical Nursing, 24(17–18), 2458–2467. https://doi.org/10.1111/jocn.12825
Heydari, A., Mazloom, R., Najar, A. V, & Bakhshi, M. (2015). Awareness and performance of Iranian nurses with regard to health economics: A cross-sectional study. North American Journal of Medical Sciences, 7(9), 384–389. https://doi.org/10.4103/1947-2714.166214
Higgins, L. W., Shovel, J. A., Bilderback, A. L., Lorenz, H. L., Martin, S. C., Rogers, D. J., & Minnier, T. E. (2017). Hospital nurses’ work activity in a technology-rich environment: A triangulated quality improvement assessment. Journal of Nursing Care Quality, 32(3), 208–217. https://doi.org/10.1097/ncq.0000000000000237
Karashchuk, O. S., Mayorova, E. A., Nikishin, A. F., & Kornilova, O. V. (2020). The method for determining time-generation range. SAGE Open, 10(4), 1–8. https://doi.org/10.1177/2158244020968082
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Schaufeli, W. B., De Vet Henrica, C. W., & Van Der Beek, A. J. (2011). Conceptual frameworks of individual work performance: A systematic review. Journal of Occupational and Environmental Medicine, 53(8), 856–866. https://doi.org/10.1097/JOM.0b013e318226a763
Koopmans, L., Coffeng, J. K., Bernaards, C. M., Boot, C. R. L., Hildebrandt, V. H., de Vet, H. C. W., & van der Beek, A J. (2014). Responsiveness of the individual work performance questionnaire. BMC Publish Health, 14(513), 1–11. http://www.biomedcentral.com/1471-2458/14/513
Krijgsheld, M., Tummers, L. G., & Scheepers, F. E. (2022). Job performance in healthcare: A systematic review. BMC Health Services Research, 22(149), 1–7. https://doi.org/10.1186/s12913-021-07357-5.
Kül, S., & Sönmez, B. (2021). The effect of nurse managers’ servant leadership on nurses’ innovative behaviors and job performances. Leadership & Organization Development Journal, 42(8), 1168–1184. https://doi.org/10.1108/LODJ-07-2020-0318
Laub, J. (2018). Servant leadership research review: Eighteen years of OLA research. In S. Dhiman, G. E. Roberts & J. Crossman (Eds.), Leveraging the power of servant leadership (pp. 209–232). Palgrave Macmillan. https://doi.org/10.1007/978-3- 319-77143-4_9
Liden, R.C., Wayne, S.J. Zhao, H., & Henderson, D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. Leadership Quarterly, 19(2), 161-177. https://psycnet.apa.org/doi/10.1016/j.leaqua.2008.01.006
Lu, H., Zhao, Y., & While, A. (2019). Job satisfaction among hospital nurses: A literature review. International Journal of Nursing Studies, 94, 21–31. https://doi.org/10.1016/j.ijnurstu.2019.01.011
Ma, Y., Faraz, N. A., Ahmed, F., Iqbal, M. K., Saeed, U., Mughal, M. F., & Raza, A. (2021). Curbing nurses’ burnout during COVID-19: The roles of servant leadership and psychological safety. Journal of Nursing Management, 28(8), 2383–2391. https://doi.org/10.1111/jonm.13414
Memon, A. M., Cheah, J. H., Ramayah, T., Ting, H., Chuah, F., & Cham, T. H. (2021). PLSSEM statistical programs: A review. Journal of Applied Structural Equation Modeling, 5(1), 1–14. http://dx.doi.org/10.47263/JASEM.5(1)06
Omanwar, S. P., & Agrawal, R. K. (2022). Servant leadership, organizational identification and turnover intention: An empirical study in hospitals. International Journal of Organizational Analysis, 30(2), 239–258. https://doi.org/10.1108/IJOA-08-2020-2374
Park, I. S., Suh, Y. O., Park, H. S., Ahn, S. Y., Kang, S. Y., & Ko, I. S. (2016). The job analysis of Korean nurses as a strategy to improve the Korean Nursing Licensing Examination. Journal of Educational Evaluation for Health Professions, 13(24), 1–5. https://doi.org/10.3352/jeehp.2016.13.24
Salleh, K. M., Othman, A. T., & Abdullah, A. G. K. (2021). Specifying servant leadership as reflective-formative Hierarchical Component Models (HCM) in the context of PLS-SEM. International Journal of Academic Research in Progressive Education and Development, 10(2), 274–391. http://dx.doi.org/10.6007/IJARPED/v10-i2/9796
Weigl, M., Hofmann, F., Mueller, A., Barth, N., & Angerer, P. (2014). Hospital pediatricians’ workflow interruptions, performance, and care quality: A unit-based controlled intervention. European Journal of Pediatrics, 173(5), 637–645. https://doi.org/10.1007/s00431-013-2232-z
Westbrook, J. I., Dufeld, C., Li, L., & Creswick, N. J. (2011). How much time do nurses have for patients? A longitudinal study quantifying hospital nurses’ patterns of task time distribution and interactions with health professionals. BMC Health Services Research, 11, 1–12. https://doi.org/10.1186/1472-6963-11-319
White, D. E., Jackson, K., Besner, J., & Norris, J. M. (2015). The examination of nursing work through a role accountability framework. Journal of Nursing Management, 23(5), 604–612. https://doi.org/10.1111/jonm.12186
Wolf, J., McCrone, P., Patel, A., Auber, G., & Reinhard, T. (2015). A time study of physicians’ work in a German university eye hospital to estimate unit costs. PLoS ONE, 10(3), 1–7. https://doi.org/10.1371/journal.pone.0121910
Ying, L., & Cohen, A. (2018). Dark triad personalities and counterproductive work behaviors among physicians in China. International Journal of Health Planning and Management, 33(4), 985–998. https://doi.org/10.1002/hpm.2577
Yuan, Y., & Zhong, S. (2014). The compensation plan for doctors considering the contextual performance. In J. Xu, V.A. Cruz-Machado, B. Lev & S. Nickel (Eds.), Proceedings of the Eighth International Conference on Management Science and Engineering Management (pp. 1133–1144). Springer. https://doi.org/10.1007/978-3-642-55122-2_98
Yun, S., Kang, J., Lee, Y.-O., & Yi, Y. (2014). Work Environment and workplace bullying among Korean intensive care unit nurses. Asian Nursing Research, 8(3), 219–225. https://doi.org/10.1016/j.anr.2014.07.002
Zawawi, A. A., & Nasurdin, A. M. (2017). The impact of task characteristics on the performance of nursing teams. International Journal of Nursing Sciences, 4(3), 285–290. http://dx.doi.org/10.1016/j.ijnss.2017.03.009
Refbacks
- There are currently no refbacks.
Copyright (c) 2024 Oscar Jayanagara
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Fakultas Ekonomi dan Bisnis | Universitas Pelita Harapan | Kampus Universitas Pelita Harapan | Gedung F Lt. 12 | Lippo Karawaci, Tangerang - 15811 | Telp 021-5460901 | Fax 54210992