Perubahan Perilaku Pekerja Universitas Pelita Harapan sebagai Pengguna Teknologi Informasi Komunikasi Pasca Pandemi Covid-19
Keywords:
Perubahan perilaku, cara kerja, integrasi teknologi, teknologi masif, covid-19Abstract
Abstract
The COVID-19 has caused changes in people's routines. Employees who must complete office-related work from home encounter this. Workers are looking for remote employment opportunities. The application of already developed technology is growing. The benefits of technology that were seen during COVID-19 are now indisputable and help advance ongoing human endeavors. This research employs a qualitative method in conjunction with phenomenological techniques. Subject interviews and literature reviews were used to collect data. Employees of UPH who have been employed there from before the pandemic until the present serve as the research's informants. The purpose of this study is to learn how the pandemic uses of information and communication technology brings employees in the UPH student affairs department to alter their behavior. Workers adjust their work behavior to address the issues that arise. According to the research findings, the process starts with knowledge, understanding the situation; then moves to persuasion, which is supported by conditions; decision-making, figuring out whether change takes place; implementation, using technology to change work behavior more widely; and confirmation, knowing how to work from pre-pandemic, during the pandemic, and post-pandemic. Technology that can help workers in finishing tasks is integrated with methods of working.
Abstrak
Pandemi COVID-19 menyebabkan perubahan dalam aktivitas manusia. Hal ini dirasakan oleh pekerja, karena terpaksa untuk melakukan kegiatan kantor dari rumah. Pekerja mencari cara untuk melakukan pekerjaannya dari rumah. Penggunaan teknologi yang sebelumnya sudah berkembang, menjadi semakin dimanfaatkan. Manfaat teknologi yang dirasakan ketika COVID-19 hingga saat ini menjadi pendukung aktivitas manusia yang terus dikembangkan dan tidak bisa dilepaskan. Penelitian ini menggunakan pendekatan kualitatif dengan metode fenomenologi. Pengumpulan data dari penelitian dilakukan dengan melakukan wawancara beserta kajian literatur. Informan pada penelitian ini adalah pekerja di Universitas Pelita Harapan yang sudah bekerja dari sebelum pandemi COVID-19, hingga saat ini. Tujuan dari penelitian ini adalah untuk mengetahui proses perubahan perilaku yang terjadi pada pekerja di departemen kemahasiswaan UPH sebagai pengguna teknologi informasi dan komunikasi akibat masa pandemi. Masalah yang terjadi akibat munculnya COVID-19 membuat pekerja perlu merubah dan menyesuaikan perilaku kerjanya. Hasil penelitian menunjukkan bahwa proses yang terjadi dari tahapan knowledge, pemahaman keadaan; persuasion, yang didukung dari kondisi; decision, memutuskan perubahan terjadi; implementation, tahap merubah perilaku bekerja semakin masif menggunakan teknologi; dan confirmation, tahapan setelah mengetahui cara kerja dari sebelum pandemi, ketika pandemi, hingga pasca pandemi. Pekerja melakukan integrasi terhadap cara kerja yang dipadukan dengan teknologi yang dapat membantu pekerja dalam menyelesaikan pekerjaan.
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