Will Work-Life Balance Influence or Strengthen Between Employee Training and Productivity? The Study of a Five-Star Resort in Bali
Trefwoorden:
A Five-Star Resort, Employee Productivity, Training, Work-Life BalanceSamenvatting
Human resources Management is very crucial in the hospitality industry due to its nature of being labour-intensive. One factor that determines the company's performance is employee productivity, and it is related to the training provided to the employees and their work-life balance. The preliminary studies show that 52.3% of the employees at the resort did not receive their desired holiday rights. There were also complaints about their poor services. The population used in this research is all full-time employees of the five-star resort Bali, 73 employees. The sampling technique used is saturated sampling by taking all the populations as samples. Data is analyzed with the statistical software PLS SEM 4.0. The results of the study indicate that training influences employee productivity positively, while work-life balance does not influence nor moderate employee productivity positively. Therefore, the five-star resort should increase its training activities to improve employee productivity. Since the influence of training on employee productivity is very small by 7.2%, it is suggested that the resort explores other variables that might influence employee productivity such as work discipline, compensation, and employee motivation.
Referenties
Alsama, O., & Abunar, M. (2021). The impact of training and development on employee productivity: Private companies in saudi arabia. PalArch’s Journal of Archaeology of Egypt/Egyptology, 18(14), 711–720.
Astuti, D. R. I. I. (2019). Analysis and design of work systems. Deepublish Publisher.
Bednarska, M. A. (2013). Quality of work life in tourism-implications for competitive advantage of the tourism industry. Journal of Travel & Tourism Research, 13, 1–12.
Brough, P., Timms, C., O’Driscoll, M. P., Kalliath, T., Siu, O.-L., Sit, C., & Lo, D. (2014). Work–life balance: A longitudinal evaluation of a new measure across Australia and New Zealand workers. The International Journal of Human Resource Management, 25(19), 2724–2744.
Buick, I., & Thomas, M. (2001). Why do middle managers in hotels burn out? International Journal of Contemporary Hospitality Management, 13(6), 304–309.
Cappelli, P., & Keller, J. R. (2014). Talent management: Conceptual approaches and practical challenges. Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), 305–331.
Chaerudin, A., Rani, I. H., & Alicia, V. (2020). Human resources: The main pillar of organizational operational activities. Sukabumi: Traces.
Cushing, K. (2004). Concerns raised over UK long-hours culture. Caterer and Hotelkeeper, 193(4327), 14–36.
De Menezes, L. M., & Kelliher, C. (2011). Flexible working and performance: A systematic review of the evidence for a business case. International Journal of Management Reviews, 13(4), 452–474.
Fauzan, A. (2023). Employee productivity optimization through training, discipline, and work motivation. ProduktiF: Jurnal Kepegawaian Dan Organisasi, 2(2), 113–122.
Florent, V., & Shu, E. (2024). The influence of training towards employee performance; the mediating factor of teamwork at The Ritz-Carlton Hotel, Bali. Jurnal Ilmiah Hospitality Management, 14(1), 1–21.
Mestanza, J. G., Medina, A. C., & Morato, M. A. C. (2019). A model for measuring fair labour justice in hotels: Design for the Spanish case. Sustainability, 11(17), 46–39.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24.
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A workbook. Springer Nature.
Hayes, D. K., & Ninemeier, J. D. (2016). Human Resources Management in the Hospitality Industry (2nd ed.). Wiley.
Kalliath, T., & Brough, P. (2008). Work–life balance: A review of the meaning of the balance construct. Journal of Management & Organization, 14(3), 323–327.
Kenny, D. A. (2018). Moderator variables: introduction. Moderator Variables: Introduction. https://davidakenny.net/cm/moderation.htm#GO
Lawson, K. M., Davis, K. D., Crouter, A. C., & O’Neill, J. W. (2013). Understanding work-family spillover in hotel managers. International Journal of Hospitality Management, 33, 273–281.
Mangkunegara, A. P. (2013). Manajemen sumber daya manusia. PT Remaja Rosdakarya, Bandung.
Rajeena, S., & Rani, H. S. J. (2023). Digital Transformation for Business Sustainability: Trends, Challenges and Opportunities. Springer.
Rasoolimanesh, S. M., Wang, M., Mikulić, J., & Kunasekaran, P. (2021). A critical review of moderation analysis in tourism and hospitality research toward robust guidelines. International Journal of Contemporary Hospitality Management, 33(12), 4311–4333. https://doi.org/10.1108/IJCHM-02-2021-0272
Semlali, S., & Hassi, A. (2016). Work–life balance: How can we help women IT professionals in Morocco? Journal of Global Responsibility, 7(2), 210–225.
Shu, E. (2019). Wardayani. 2019. Pengaruh pelatihan terhadap kinerja karyawan pada Hotel Santika Premiere Dyandra Medan. Jurnal Studi Manajemen, 1(1), 25–31.
Shu, E., & Edward, Y. R. (2024). Work-life balance as the outcome of boundary management among hotel employees: The moderating role of goal-self concordance. Journal of Indonesian Tourism, Hospitality and Recreation, 6(2), 197–210.
Sirgy, M. J., & Lee, D.-J. (2018). Work-life balance: An integrative review. Applied Research in Quality of Life, 13(1), 229–254.
Sisca et. al. (2020). Teori-teori manajemen sumber daya manusia. Kita Menulis. https://kitamenulis.id/2020/06/30/teori-teori-manajemen-sumber-daya-manusia/
Sugiyono. (2019). Accounting research methods. Deepublish Publisher.
Tambunan, & Sony, T. (2019). Glossary of government terms. Prenadamedia Group.
Vallen, G. K. (1993). Organizational climate and burnout. Cornell Hotel and Restaurant Administration Quarterly, 34(1), 54–59.
Wibowo. (2022). Performance management. Rajagrafindo Persada Publisher.
##submission.downloads##
Gepubliceerd
Nummer
Sectie
Licentie
Dit werk wordt verdeeld onder een Naamsvermelding-NietCommercieel-GelijkDelen 4.0 Internationaal licentie.
Fakultas Ekonomi dan Bisnis | Universitas Pelita Harapan | Kampus Universitas Pelita Harapan | Gedung F Lt. 12 | Lippo Karawaci, Tangerang - 15811 | Telp 021-5460901 | Fax 54210992