THE EFFECT OF BRAND POPULARITY, BRAND AWARENESS, PERCEIVED QUALITY ON THE REPURCHASE INTENTION OF HYUNDAI ELECTRIC CAR

Zoel Hutabarat, Laurensius Ramadhan Surya

Abstract


The aim of this study to examine the relationship between brand popularity, brand awareness, perceived value, and brand loyalty on repurchase intention in Hyundai electric car consumers. This study uses quantitative research methods with purposive sampling, the owners, or users of Hyundai cars. Data collection in this study used a questionnaire distributed using a google form electronic questionnaire. The data that was collected was 203 respondents who filled in validly for 3 months from August to October 2021. The data was then processed using the SmartPLS software test tool. This study tested the validity of the indicators, the reliability of the variables and tested the form of the research model with R2, Q2, and rms tetha. The results of this study indicate that the variable brand popularity has no effect on brand loyalty, and brand awareness has no effect on repurchase intention. Meanwhile, brand awareness and perceived quality affect brand loyalty. Meanwhile, brand popularity, perceived value, and brand loyalty influence purchase intention. These results indicate that the experience of using a Hyundai car will give consumers a separate assessment so that they are more interested in buying a Hyundai electric car.


Keywords


Brand popularity; brand awareness; perceived value; brand loyalty; repurchase intention

Full Text:

PDF

References


Aaker, D. A. (2014). Measuring Brand Equity Across Products and Markets. California Management Review, 38(3). https://doi.org/10.2307/41165845

Asif, M., Abbas, K., Kashif, M., Hussain, S., & Hussain, I. (2015). Impact of Brand Awareness and Loyalty on Brand Equity. Journal of Marketing and Consumer Research, 12(1).

Bao, Y., Bao, Y., & Sheng, S. (2011). Motivating purchase of private brands: Effects of store image, product signatureness, and quality variation. Journal of Business Research, 64(2). https://doi.org/10.1016/j.jbusres.2010.02.007

Beneke, J., Brito, A., & Garvey, K.-A. (2015). Propensity to buy private label merchandise. International Journal of Retail & Distribution Management, 43(1). https://doi.org/10.1108/ijrdm-09-2013-0175

Chinomona, R., & Maziriri, E. T. (2017). The influence of brand awareness, brand association and product quality on brand loyalty and repurchase intention: A case of male consumers for cosmetic brands in South Africa. Journal of Business and Retail Management Research, 12(1). https://doi.org/10.24052/jbrmr/v12is01/tiobabaapqoblariacomcfcbisa Corstjens,

M., & Lal, R. (2000). Building store loyalty through store brands. Journal of Marketing Research, 37(3). https://doi.org/10.1509/jmkr.37.3.281.18781

Dananjaya, D. (2020, 12 25). https://otomotif.kompas.com/read/2020/12/25/090200815/keberhasilan-tesla-berhasil-buat-mata-dunia-tertuju-pada-mobil-listrik. Retrieved from https://otomotif.kompas.com/: https://otomotif.kompas.com/read/2020/12/25/090200815/keberhasilan-tesla-berhasil-buat-mata-dunia-tertuju-pada-mobil-listrik do Vale,

R.C., Verga Matos, P., & Caiado, J. (2016). The impact of private labels on consumer store loyalty: An integrative perspective. Journal of Retailing and Consumer Services, 28. https://doi.org/10.1016/j.jretconser.2015.10.003

Erdoğmuş, İ. E., & Çiçek, M. (2012). The Impact of Social Media Marketing on Brand Loyalty. Procedia - Social and Behavioral Sciences, 58. https://doi.org/10.1016/j.sbspro.2012.09.1119

Farhat, K., Mokhtar, S. S. M., & Salleh, S. M. (2020). Connecting the dots of customer-based brand equity to brand engagement: Using the disjoint two stage approach of pls-sem. Market-Trziste, 32(2). https://doi.org/10.22598/mt/2020.32.2.147

Filieri, R., Chen, W., & Lal Dey, B. (2017). The importance of enhancing, maintaining and saving face in smartphone repurchase intentions of Chinese early adopters: An exploratory study. Information Technology and People, 30(3). https://doi.org/10.1108/ITP-09-2015-0230

Filieri, R., Lin, Z., D’Antone, S., & Chatzopoulou, E. (2019). A cultural approach to brand equity: the role of brand mianzi and brand popularity in China. Journal of Brand Management, 26(4). https://doi.org/10.1057/s41262-018-0137-x

González-Benito, Ó., & Martos-Partal, M. (2014). Price sensitivity versus perceived quality: moderating effects of retailer positioning on private label consumption. Journal of Business Economics and Management, 15(5). https://doi.org/10.3846/16111699.2012.744346

Hassan, W., Shabbir, R., Yaqub, R. M. S., & Imran, S. (2016). Effect of Brand Popularity on Customer Pre-Purchase Dissonance , Customer Satisfaction and Brand Trust : A Study of Household Appliances Industry in Pakistan. Science International, 28(2).

Hoeffler, S., & Keller, K. L. (2012). Building brand equity through corporate societal marketing. Journal of Public Policy and Marketing, 21(1). https://doi.org/10.1509/jppm.21.1.78.17600

Hutter, K., Hautz, J., Dennhardt, S., & Füller, J. (2013). The impact of user interactions in social media on brand awareness and purchase intention: The case of MINI on Facebook. Journal of Product and Brand Management, 22(5). https://doi.org/10.1108/JPBM-05-2013-0299

Hyundai Mobil Indonesia. (2021, November 1). https://www.hyundaimobil.co.id/news/details/genesis-g80-resmi-menjadi-bagian-hyundai-di-ktt-g20-bali-2022. Retrieved from https://www.hyundaimobil.co.id/: https://www.hyundaimobil.co.id/news/details/genesis-g80-resmi-menjadi-bagian-hyundai-di-ktt-g20-bali-2022

Jang, S., & Ha, J. (2014). Do Loyal Customers Perceive the Quality of Restaurant Attributes Differently?: A Study of Korean Restaurant Customers. Journal of Foodservice Business Research, 17(3). https://doi.org/10.1080/15378020.2014.926743

Keller, K. L. (2013). Strategic Brand Management: Building, Measuring and Managing Brand Equity, 2. Aufl., Upper Saddle River: Prentice-Hall. 2. Aufl., Upper Saddle River: Prentice-Hall.

Kim, C. K. (2005). Brand popularity and country image in global competition: Managerial implications. Journal of Product & Brand Management, 4(5). https://doi.org/10.1108/10610429510103818

Kim, J. H., & Min, D. (2014). The effects of brand popularity as an advertising cue on perceived quality in the context of internet shopping. Japanese Psychological Research, 56(4). https://doi.org/10.1111/jpr.12055

Kim, J. H., & Min, D. (2016). Consumers’ Response to an Advertisement Using Brand Popularity in a Foreign Market. Japanese Psychological Research, 58(4). https://doi.org/10.1111/jpr.12129

Kim, S. J., Wang, R. J. H., & Malthouse, E. C. (2015). The Effects of Adopting and Using a Brand’s Mobile Application on Customers’ Subsequent Purchase Behavior. Journal of Interactive Marketing, 31. https://doi.org/10.1016/j.intmar.2015.05.004

Konuk, F. A. (2018). The role of store image, perceived quality, trust and perceived value in predicting consumers’ purchase intentions towards organic private label food. Journal of Retailing and Consumer Services, 43. https://doi.org/10.1016/j.jretconser.2018.04.011

Kurniawan, R. (2020, 11 16). https://otomotif.kompas.com/read/2020/11/16/183100615/hyundai-indonesia-mulai-produksi-mobil-listrik-di-2022. Retrieved from https://otomotif.kompas.com/: https://otomotif.kompas.com/read/2020/11/16/183100615/hyundai-indonesia-mulai-produksi-mobil-listrik-di-2022

Lanza, K. M. (2018). The antecedents of automotive brand loyalty and repurchase intentions. ProQuest Dissertations and Theses, July.

Laura , M., Amoro, G., Wang, Z., & Igor-Mathieu Gondje-Dacka, P. (2016). An Applied Study on Brand Equity: Factors Affecting Brand Equity Case Study of Mtn Telecom Cameroon. In European Journal of Business and Management www.iiste.org ISSN (Vol. 8, Issue 9).

Luan, J., Shan, W., Wang, Y., & Xiao, J. (2019). How easy-to-process information influences consumers over time: Online review vs. brand popularity. Computers in Human Behavior, 97. https://doi.org/10.1016/j.chb.2019.03.028

Magnini, V. P., Karande, K., Singal, M., & Kim, D. (2013). The effect of brand popularity statements on consumers’ purchase intentions: The role of instrumental attitudes toward the act. International Journal of Hospitality Management, 34(1). https://doi.org/10.1016/j.ijhm.2013.02.010

Nazar Khan, M., Salman, M., Nadeem, B., & Rizwan, M. (2016). The Impact of Product and Service Quality on Brand Loyalty: Evidence from Quick Service Restaurants. American Journal of Marketing Research, 2(3).

Panchal, S. K., Khan, B. M., & Ramesh, S. (2012). Importance of “brand loyalty, brand awareness and perceived quality parameters” in building brand equity in the Indian pharmaceutical industry. Journal of Medical Marketing, 12(2). https://doi.org/10.1177/1745790412440569

Panji, R. (2021, 10 9). https://www.carmudi.co.id/journal/hyundai-sukses-catat-penjualan-palisade-1-200-unit-ev-500-unit-lebih/. Retrieved from https://www.carmudi.co.id/: https://www.carmudi.co.id/journal/hyundai-sukses-catat-penjualan-palisade-1-200-unit-ev-500-unit-lebih/

Pike, S., & Bianchi, C. (2016). Destination Brand Equity for Australia: Testing a Model of CBBE in Short-Haul and Long-Haul Markets. Journal of Hospitality and Tourism Research, 40(1). https://doi.org/10.1177/1096348013491604

Putri, G. A. (2021, Maret 22). https://student-activity.binus.ac.id/himtri/2021/03/22/perkembangan-mobil-listrik-di-indonesia/. Retrieved from https://student-activity.binus.ac.id/: https://student-activity.binus.ac.id/himtri/2021/03/22/perkembangan-mobil-listrik-di-indonesia/

Reich, A. Z., McCleary, K. W., Tepanon, Y., & Weaver, P. A. (2006). The impact of product and service quality on brand loyalty: An exploratory investigation of quick-service restaurants. Journal of Foodservice Business Research, 8(3). https://doi.org/10.1300/J369v08n03_04

Richardson, P. S., Jain, A. K., & Dick, A. (2016). Household store brand proneness: A framework. Journal of Retailing, 72(2). https://doi.org/10.1016/S0022-4359(96)90012-3

Said, H. (2014). Mobile Phone Brand Loyalty and Repurchase Intention. European Journal of Business and Management, 6(26).

Saleem, S., Rahman, S. U., & Umar, R. M. (2015). Measuring Customer Based Beverage Brand Equity: Investigating the Relationship between Perceived Quality, Brand Awareness, Brand Image, and Brand Loyalty. International Journal of Marketing Studies, 7(1).

Sekaran, U., & Bougie, R. (2016). Research Method for Business Textbook: A Skill Building Approach.

John Wiley & Sons Ltd. Sethuraman, R. (2015). What Makes Consumers Pay More for National Brands than for Store Brands - Image or Quality? SSRN Electronic Journal. https://doi.org/10.2139/ssrn.310883

Seyyed Mehdi, J., Mojgan, K., & Masoud, J. (2013). Investigation of the Effective Factors on Brand Loyalty and Repurchase Intention (Case study: Iranian Consumers). In Research Journal of Recent Sciences (Vol. 2, Issue 2).

Sheau-Fen, Y., Sun-May, L., & Yu-Ghee, W. (2012). Store brand proneness: Effects of perceived risks, quality and familiarity. Australasian Marketing Journal, 20(1). https://doi.org/10.1016/j.ausmj.2011.10.014

Steenkamp, J. B. E. M., Van Heerde, H. J., & Geyskens, I. (2010). What makes consumers willing to pay a price premium for national brands over private labels? Journal of Marketing Research, 47(6). https://doi.org/10.1509/jmkr.47.6.1011

Whang, H., Ko, E., Zhang, T., & Mattila, P. (2015). Brand popularity as an advertising cue affecting consumer evaluation on sustainable brands: A comparison study of Korea, China, and Russia. International Journal of Advertising, 34(5). https://doi.org/10.1080/02650487.2015.1057381


Refbacks

  • There are currently no refbacks.


 Fakultas Ekonomi dan Bisnis | Universitas Pelita Harapan | Kampus Universitas Pelita Harapan | Gedung F Lt. 12 | Lippo Karawaci, Tangerang - 15811 | Telp 021-5460901 | Fax 54210992
slot gacor slot gacor hari ini slot gacor 2025 demo slot pg slot gacor slot gacor