Panjaitan, Januar Efendi, Universitas Telkom, Indonesia

• Vol 11, No 2 (2016): September - Articles
  Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada JNE Cabang Bandung [The Influence of Service Quality on Customer Satisfaction at JNE Branch in Bandung]
  Abstract  PDF (Bahasa Indonesia)

Department of Management | Business School | Universitas Pelita Harapan | Indonesia | +62 21 546 0901 |  jurnal.derema@uph.edu