Pengaruh Relationship Satisfaction dalam Business Performance [Effect of Relationship Satisfaction in Business Performance]

Warniancy Ariesty


Along with the obstacles in running a business, especially in building and maintaining a sustainable relationship with suppliers, a business must struggle to keep it going well. As we know, that supplier plays an important role in the success of a company in the smooth process of business. It is influenced by the performance of both parties between suppliers and companies. The purpose of research is to test and analyze the factors that affect the information sharing to relationship satisfaction that can impact on business performance. The object of research is the head of Indomaret store in 31 districts in Surabaya. The research method used is quantitative research method. Respondents' data is processed and analyzed using data analysis method that is SEM (Structural Equation Modeling) based on variance which can simultaneously perform testing of measurement model as well as testing of structural model that is PLS (Partial Least Square). The result of this research shows that (1) information sharing significantly affect relationship satisfaction (2) information sharing does not significantly affect business performance (3) relationship satisfaction significantly affect business performance.

Abstrak dalam Bahasa Indonesia :Seiring dengan adanya hambatan dalam menjalankan sebuah bisnis khususnya dalam membangun dan membina hubungan yang berkelanjutan dengan pemasok, maka sebuah bisnis harus berjuang untuk dapat tetap berjalan dengan baik. Seperti yang diketahui, bahwa pemasok memegang peranan penting dalam keberhasilan suatu perusahaan dalam kelancaran proses bisnis. Hal tersebut dipengaruhi oleh kinerja dari kedua belah pihak yaitu antara pemasok dan perusahaan. Tujuan penelitian yaitu untuk menguji dan menganalisis faktor-faktor yang mempengaruhi information sharing terhadap relationship satisfaction yang dapat berdampak pada business performance. Objek penelitian yaitu kepala toko Indomaret yang ada di 31 kecamatan yang ada di Surabaya. Metode penelitian yang digunakan adalah dengan metode penelitian kuantitatif. Data jawaban responden diolah dan dianalisis menggunakan metode analisis data yaitu SEM (Structural Equation Modeling) berbasis varian yang secara simultan dapat melakukan pengujian model pengukuran sekaligus pengujian model struktural yaitu PLS (Partial Least Square). Hasil dari penelitian ini menunjukkan bahwa (1) berbagi informasi berpengaruh secara signifikan terhadap relationship satisfaction (2) berbagi informasi tidak berpengaruh secara signifikan terhadap kinerja bisnis (3) relationship satisfaction berpengaruh secara signifikan terhadap business performance.



information sharing; relationship satisfaction; business performance; Indomaret



Anderson, J. C. & Narus, J. A. (1984). A model of the distributor’s perspective of distributor-manufacturer working relationships. Journal of Marketing, 48(4), 62-74.

Banerjee, M., & Manit, M. (2017). Retail supply chain management practices in India: A business intelligence perspective. Journal of Retailing and Consumer Services, 34, 248-259.

Chin, W. W. (1998). The partial least squares approach for structural equation modeling In G. A. Marcoulides (Ed.), Modern methods for business research (pp. 295-236). London: Lawrence Erlbaum Associates.

Deloitte. (2015). Supplier relationship management (SRM): Identifying and maximising the value of strategic supplier partnering. London: The Creative Studio at Deloitte.

Ghozali, I. (2011). SEM metode alternatif dengan Partial Least Square (PLS) (3rd ed.). Semarang, Indonesia: Universitas Diponegoro.

Heizer, J., & Render, B. (2010). Manajemen operasi(9th ed.). Jakarta, Indonesia: Salemba Empat.

Jack, E. P., & Powers, T. L. (2015). Managing strategic supplier relationships: Antecedents and outcomes. Journal of Business & Industrial Marketing, 30(2), 129-138.

Lambert, D. M. (2004). The eight essential supply chain management processes. Supply Chain Management Review, 8(6), 18-26.

Liker, J. K., Choi, T. Y. (2004). Building deep supplier relationships. Harvard Business Review, 82(12), 104-112.

Luo, H., Sha, S., & Huang, G. Q. (2013). The impact of information and knowledge sharing on the buyer-supplier relationship and performance in electronics industry. IFAC Conference on Manufacturing Modelling Management and Control, International Federation of Automatic Control 46(9), 1944-1949.

Martin, R., & Patterson, W. (2006). Data sharing in a multi-tiered supply chain network. Supply Chain Forum, 7(1) 82–92.

Miguel, P. L. S., & Ledur Brito, L. A. (2011). Supply chain management measurement and its influence on operational performance. Journal of Operations and Supply Chain Management, 4(2), 56.

Monczka, R. M., Handfield, R. B., Giunipero, L. C., & Patterson, J. L. (2008). Purchasing and supply chain management. Cengage Learning.

Oktara, D. (2016, December 28). Aprindo optimistis omzet ritel 2016 naik 10 persen.

Patnayakuni, R., Rai, A., & Seth, N. (2006). Relational antecedents of information flow integration for supply chain coordination. Journal of Management Information Systems, 23(1), 13–49.

Pricewaterhouse Coopers Accountants. (2013). Supplier relationship management: How key suppliers drive your company's competitive advantage". Retrieved from

Procurement Leaders/Sigaria Ltd. (2013). Strategy guide: Supplier relationship management. Retrieved from

Pujawan, I. N., & Mahendrawathi, E. R. (2017). Supply chain management. Surabaya, Indonesia: Penerbit ANDI Yogyakarta.

Ross, D. F. (2004). Supplier relationship management. In Distribution planning and control (pp. 475-534). Boston, MA: Springer.

Sahin, F. & Robinson, E. P. (2005). Information sharing and collaboration in make-to-order supply chains. Journal of Operations Management, 23(6), 579–598.

Wagner, S. M., & Bode, C. (2014). Supplier relationship-specific investments and the role of safeguards for supplier innovation sharing. Journal of Operation Management, 32(3), 65-78.

Williams, B., & Tokar, T. (2008). A review of inventory management research in major logistics journals: Themes and future directions. International Journal of Logistics Management, 19(2), 212-232.

Cited by

  • There are currently no citations to this article.

Copyright (c) 2018 Warniancy Ariesty

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

favicon Department of Management | Business School | Universitas Pelita Harapan | Indonesia | +62 21 546 0901 |