VALUE CO-DESTRUCTION: ANALISA FAKTOR PADA START-UP BUSINESS MAHASISWA [VALUE CO-DESTRUCTION: AN ANALYSIS OF FACTORS FOR BUSINESS START-UP STUDENTS]

Deandra Vidyanata, Teofilus Teofilus, Timotius F. C. W. Sutrisno, Ruth Violina Gelombang

Abstract


This study aims to examine the factors which cause value co-destruction and how to overcome value co-destruction in a Start-up Business. This study uses a quantitative approach with a total sample of 170 business start-up projects of Ciputra University students. The data collection method used is questionnaires and the research data is tested by factor analysis. The result of this study indicates that product information, interaction, innovation, and service can influence the emergence of value co-destruction. These four factors must be considered by every business start-up student.

Abstrak Bahasa Indonesia Penelitian ini bertujuan untuk menguji faktor-faktor yang menyebabkan value co-destruction dan bagaimana cara mengatasi Penghancuran value co-destruction di Bisnis yang baru dimulai. Penelitian ini menggunakan pendekatan kuantitatif dengan total sampel 170 proyek start-up bisnis mahasiswa Universitas Ciputra. Metode pengumpulan data yang digunakan adalah kuesioner dan data penelitian diuji dengan analisis faktor. Hasil penelitian ini menunjukkan bahwa informasi produk, interaktif, inovasi, dan layanan dapat mempengaruhi munculnya value co-destruction. Keempat faktor ini harus dipertimbangkan dalam setiap siswa pemula bisnis.

 


Keywords


Innovation; Interaction; Product Information; Service; Value Co-Destruction; Start-up Businesses



DOI: http://dx.doi.org/10.19166/derema.v15i1.2044

References


Aarikka-Stenroos, L., & Jaakkola, E. (2012). Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process. Industrial Marketing Management, 41(1), 15-26. https://doi.org/10.1016/j.indmarman.2011.11.008

Bechmann, A., & Lomborg, S. (2012). Mapping actor roles in social media: Different perspectives on value creation in theories of user participation. New Media & Society, 15(5), 765-781. https://doi.org/10.1177/1461444812462853

Bustinza, O. F., Gomes, E., Vendrell-Herrero, F., & Baines, T. (2017). Product–service innovation and performance: the role of collaborative partnerships and R&D intensity. RADMA and John Wiley & Sons. Ltd. https://doi.org/10.1111/radm.12269

Echeverri, P., Salomonson, N., & Åberg, A. (2012). Dealing with customer misbehaviour. Marketing Theory, 12(4), 427-449. https://doi.org/10.1177/1470593112457741

Echeverri, P., & Skålén, P. (2011). Co-creation and co-destruction: A practice-theory based study of interactive value formation. Marketing Theory, 11(3), 351-373. https://doi.org/10.1177/1470593111408181

Geraerdts, R. (2012). Customer value creation: A journey in the search of excellence. Industrial Marketing Management, 41(1), 11-12. https://doi.org/10.1016/j.indmarman.2011.11.023

Gohary, A., Hamzelu, B., & Pourazizi, L. (2016). A little bit more value creation and a lot of less value destruction! Exploring service recovery paradox in value context: A study in travel industry. Journal of Hospitality and Tourism Management, 29, 189-203. https://doi.org/10.1016/j.jhtm.2016.09.001

Grönroos, C. (2011). Value co-creation in service logic: A critical analysis. Marketing Theory, 11(3), 279-301. https://doi.org/10.1177/1470593111408177

Grönroos, C., & Svensson, G. (2008). Service logic revisited: who creates value? And who co‐creates? European Business Review, 20(4), 298-314. https://doi.org/10.1108/09555340810886585

Hess, R. L., Ganesan, S., & Klein, N. M. (2007). Interactional service failures in a pseudorelationship: The role of organizational attributions. Journal of Retailing, 83(1), 79-95. https://doi.org/10.1016/j.jretai.2006.10.010

Järvi, H., Kähkönen, A.-K., & Torvinen, H. (2018). When value co-creation fails: Reasons that lead to value co-destruction. Scandinavian Journal of Management, 34(1), 63-77. https://doi.org/10.1016/j.scaman.2018.01.002

Kashif, M., & Zarkada, A. (2015). Value co-destruction between customers and frontline employees. International Journal of Bank Marketing, 33(6), 672-691. https://doi.org/10.1108/ijbm-09-2014-0121

Kumar, A., & Kashyap, A. K. (2018). Leveraging utilitarian perspective of online shopping to motivate online shoppers. International Journal of Retail & Distribution Management, 46(3), 247-263. https://doi.org/10.1108/ijrdm-08-2017-0161

Lehrer, M., Ordanini, A., DeFillippi, R., & Miozzo, M. (2012). Challenging the orthodoxy of value co-creation theory: A contingent view of co-production in design-intensive business services. European Management Journal, 30(6), 499-509. https://doi.org/10.1016/j.emj.2012.07.006

Payne, A. F., Storbacka, K., & Frow, P. (2007). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36(1), 83-96. https://doi.org/10.1007/s11747-007-0070-0

Plé, L. (2016). Studying customers’ resource integration by service employees in interactional value co-creation. Journal of Services Marketing, 30(2), 152-164. https://doi.org/10.1108/jsm-02-2015-0065

Ple, L., & Caceres, R. C. (2010). Not always co-creation: introducing interactional co-destruction of value in service-dominant logic. Journal of Services Marketing, 24(6), 430–437. https://doi.org/10.1108/08876041011072546

Prior, D. D., & Marcos-Cuevas, J. (2016). Value co-destruction in interfirm relationships. Marketing Theory, 16(4), 533-552. https://doi.org/10.1177/1470593116649792

Robertson, N., Polonsky, M., & McQuilken, L. (2014). Are my symptoms serious Dr Google? A resource-based typology of value co-destruction in online self-diagnosis. Australasian Marketing Journal (AMJ), 22(3), 246-256. https://doi.org/10.1016/j.ausmj.2014.08.009

Smith, A. M. (2013). The value co-destruction process: a customer resource perspective. European Journal of Marketing, 47(11/12), 1889-1909. https://doi.org/10.1108/ejm-08-2011-0420

Vafeas, M., Hughes, T., & Hilton, T. (2016). Antecedents to value diminution. Marketing Theory, 16(4), 469-491. https://doi.org/10.1177/1470593116652005

Vargo, S. L., & Lusch, R. F. (2007). Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1-10. https://doi.org/10.1007/s11747-007-0069-6

Volberda, H. W., van der Weerdt, N., Verwaal, E., Stienstra, M., & Verdu, A. J. (2012). Contingency Fit, Institutional Fit, and Firm Performance: A Metafit Approach to Organization–Environment Relationships. Organization Science, 23(4), 1040-1054. https://doi.org/10.1287/orsc.1110.0687


Cited by

  • There are currently no citations to this article.




Copyright (c) 2020 Deandra Vidyanata, Teofilus Teofilus, Timotius F. C. W. Sutrisno, Ruth Violina Gelombang

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


favicon Department of Management | Business School | Universitas Pelita Harapan | Indonesia | +62 21 546 0901 |  jurnal.derema@uph.edu