Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada JNE Cabang Bandung [The Influence of Service Quality on Customer Satisfaction at JNE Branch in Bandung] | Panjaitan | DeReMa (Development Research of Management): Jurnal Manajemen

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Januar Efendi Panjaitan
Universitas Telkom
Indonesia

Ai Lili Yuliati
Universitas Telkom
Indonesia

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Copyright (c) 2016 Januar Efendi Panjaitan, Ai Lili Yuliati

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Department of Management | Business School | Universitas Pelita Harapan | Indonesia | +62 21 546 0901 | jurnal.derema@uph.edu